Refund & Cancellation Policy

Brand Bloom is committed to providing high-quality marketing and consulting services to our clients. We understand the importance of clear policies regarding our services, payments, and potential refunds or cancellations. Please read this policy carefully before engaging our services.

General Policy

All fees collected by Brand Bloom are generally non-refundable due to the nature of our services, which involve significant time, resources, and expertise. However, we recognize that there may be exceptional circumstances where a refund or cancellation might be considered.

Refund Policy

While we strive for client satisfaction, refunds are not typically offered for our marketing and consulting services. However, refunds may be considered in the following exceptional circumstances:

If Brand Bloom fails to deliver the agreed-upon services as outlined in the contract.
If there is a provable error on our part that significantly impacts the delivery or quality of our services.

In such cases:

Refunds will be made to the original mode of payment.
Refund processing time may take 10 to 45 days, depending on the issuing bank of the credit card.
The amount of the refund will be determined based on the portion of services not delivered or affected by the error.

Please note: This refund policy must be clearly understood before making a purchase decision to prevent misunderstandings and disputes.

Cancellation Policy

Our cancellation policy is as follows:

Clients may request to cancel services within 48 hours of the initial agreement without incurring any fees, provided no work has commenced.
For ongoing services, clients must provide a 30-day written notice for cancellation.
If a project or service is cancelled after work has begun, fees will be charged based on the work completed up to the cancellation date.

Conditions under which cancellation will be allowed:

Unforeseen circumstances that prevent the client from proceeding with the project.
Mutual agreement between Brand Bloom Marketing Consultancy and the client that the project cannot proceed as initially planned.

Chargebacks

We strongly discourage the use of chargebacks for valid charges. If you have any billing issues, please contact us directly, and we will work to resolve the matter. Inappropriate chargebacks may result in suspension of services and additional fees.

Account Suspension

Brand Bloom reserves the right to suspend or terminate services if a client is found in violation of our terms and policies or if payments are significantly overdue.

Payment Confirmation

Upon successful payment, customers will receive a confirmation via email within 24 hours.
The confirmation email will include transaction details, invoice number, and a receipt of payment.
For certain services, an additional SMS confirmation may be sent to the customer's registered mobile number.
If a customer does not receive a confirmation within 24 hours, they should contact our customer support team at info@getbrandbloom.com.

Communication of Policy

This Refund and Cancellation Policy is clearly communicated on our website and in our service agreements. By engaging our services, clients acknowledge that they have read, understood, and agreed to these terms.

We encourage all potential clients to review this policy carefully before making a purchase decision. If you have any questions or concerns about this policy, please contact us for clarification before engaging our services.